How to receive recorded calls on Wildix.

How to receive recorded calls on Wildix.

Recorded calls can be accessed through the Wildix system to review conversations or monitor communications. This article explains how you can receive and listen to recorded calls using Wildix.

Step 1 Loging in 

To access the Wildix system, users must log in through a web browser or the dedicated Wildix application. This article outlines the steps required to log in to Wildix, including entering your credentials, selecting the appropriate domain, and verifying access to communication features such as chat, call history, and voicemail.

• Open Your Browser
  • Use a supported web browser such as Chrome, Firefox, or Edge.
  • Type in the Wildix URL provided by your administrator https://newquaytc.wildixin.com/
  
  
•  Enter Your Credentials Enter Your Credentials
  • On the login page, input your username and password.
  • These are typically assigned by your IT or system administrator.
  
  
  
  Or Click ‘Sign in with Microsoft’Click ‘Sign in with Microsoft’
  • On the login page, select the Microsoft SSO option.
  • This will redirect you to the Microsoft login portal.
  
• Enter Your Microsoft Credentials Enter Your Microsoft Credentials
  • Type in your work email address and password associated with your Microsoft account.
  • If you're already signed in to Microsoft on your browser, this step may be skipped automatically.
  
• Access Wildix CollaborationAccess Wildix Collaboration
  • Once authenticated, you'll be redirected back to Wildix.
  • You’ll now have access to features like:
  • 📞 Call history
  • 💬 Chat and messaging
  • 📁 Voicemail and recordings
  • 👥 Contacts and presence status

Step 2 Navigating to recordings

Once logged in, to find your call recordings, first navigate to Analytics 
To do this, select Analytics from the top menu bar

Once you are logged in, you should see a screen similar to this

From here, navigate to Advanced Grid in the menu bar shown at the top of the previous image.

From here, you should see all your calls made and received at Newquay Town Council

From this list, choose the call you want to hear the recording of and click on this symbol 

You will then see this;



from here, click on it again 

When you see this, press the play button to listen to the audio 

To download, tap the kebab menu (three dots) and select download